Domestic Shipments
How long will it take for my order to be delivered within the US?
Orders are typically delivered within 5-10 business days, but we promise it will be worth the wait! If you're in a rush, upgrade to our expedited shipping option for even faster delivery.
Are there any additional charges for shipping within the US?
No, there are no additional charges for domestic shipping. We believe in being upfront about our prices, so what you see is what you pay.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped. You'll be able to track your package's journey from our warehouse to your doorstep.
International Shipments
How long will it take for my order to be delivered outside of the US?
Delivery times vary depending on the destination country, but typically take 7-14 business days. But trust us, it will be worth the wait.
Are there any additional charges for international shipping?
Yes, there may be additional charges for international shipping, such as customs fees or duties. These charges vary by country and we recommend checking with your local customs office for more information. We'll do our part and get your order to the border, but it's up to your government to get it to you.
Can I track my international order?
Yes, you will receive a tracking number once your order has been shipped. It may not be as accurate as domestic shipping tracking, but you'll still be able to see when it leaves our warehouse and when it's on its way to you.
Returns & Exchanges
What is your return policy?
We are always interested to hear any thoughts you might have about how we could improve. It is our goal to create products that everyone enjoys & finds as life changing as we do.
We are happy to process a return within 30 days of delivery for your order, if the product is unopened and unused.
You can begin the return process through this link here
For feedback or questions, please email support@shopskinnyconfidential.com.
Warranty Process
What is your warranty policy?
We offer a 6 month warranty on all tools and accessories. We stand behind our products and want you to be happy with your purchase.
How do I initiate a warranty claim?
Please contact our customer service team (support@shopskinnyconfidential.com) for instructions on initiating a warranty claim. They'll guide you through the process and make it as painless as possible.
What should I do if my product is defective?
If you receive a defective product, please contact our customer service team (support@shopskinnyconfidential.com) as soon as possible to initiate a warranty claim. We'll make it right, we promise!
Checking Out
What forms of payment do you accept?
We accept all major credit cards, PayPal and other forms of e-payment. We want to make the checkout process as easy as possible for you!
Is it safe to use my credit card on your website?
Absolutely! We use SSL encryption to protect your personal and payment information. You can shop with confidence knowing that your information is secure.
Do you offer guest checkout?
Yes, guest checkout is available for customers who want to make a purchase without registering. No need to create an account if you don't want to, just check out as a guest and you're good to go!
